RCS Optics™ Shipping Terms and Conditions
YOUR SATISFACTION IS OUR GOAL
We want you to be 100% satisfied with our products and service! We are committed to your satisfaction and would like to earn your business for years to come. We are happy to work with you in the event that you desire to exchange items. See the Exchanges and Returns section below. RCS Optics™ will do our best to meet or beat any advertised price.
PRICING AND AVAILABILITY
Pricing and availability are subject to change without notice. RCS Optics™ reserves the right to cancel any order for any reason with a full refund. We have made every effort to ensure accuracy of the information listed however; RCS Optics™ holds the discretion for honoring or dishonoring any offer that was publicized with errors in product descriptions or pricing information.
RCS Optics™ offers additional price discounts through our MAP CLUB Membership (Member Appreciation Pricing). These prices are non-advertised prices and meant to reward returning customer loyalty. RCS Optics™ reserves the right to revoke the privilege of access to this price set, if in our sole opinion, attempts were made to inappropriately access the pricing, abuse the program, or share private password with others.
We understand our customers expect fast and secure delivery. All orders are generally processed the day received. All in stock items are generally shipped the next business day. Unless you choose a freight upgrade, all orders are shipped via USPS 3 day Priority Mail Service or UPS Ground Service at our option. It is important to inspect the package at the time of delivery. If there are indications that the package was damaged in transit then you need to contact the shipper and file a claim with the shipper. Products damaged in transit are not returnable.
EXCHANGES AND RETURNS
In the unlikely event that you need to exchange or return the purchased item(s), please notify us at Customer Service for proper procedures prior to any returns. All returns to RCS Optics™ must have a Return Goods Authorization (RGA) Number clearly marked on the prepaid package. Please email Customer Service to receive a number and return mailing address. Any package mailed without a Return Authorization number will be refused. Returned merchandise for exchange or refund must meet the following conditions. Returns that fail to meet these conditions will be refused:
Product must be in new condition.
Return product including all accessories and documentation in original packaging within 10 days of delivery.
Enclose a copy of the invoice.
Enclose a brief letter of explanation.
EXHANGED GOODS POLICY
The product must be returned within 10 days to RCS Optics™ in new condition with all accessories and manuals in original packaging, freight prepaid. Free shipping promotions are not applicable to exchanged goods. RCS Optics™ reserves the discretion to charge a $10 exchange fee. Any difference in product pricing as well as actual reshipping fees will be charged to your credit card. Products damaged in transit or defective upon receipt are not exchangeable. Refer to the return goods policy below.
RETURNED GOODS POLICY
Once a scope is mounted (placing the scope in rings constitutes mounting), it becomes a used product. Used products are only eligible for partial refund. The refund value to be credited will be determined only after receipt and inspection of returned goods and confirmation that all accesssories and manuals were also returned. All return freight must be prepaid. RCS Optics™ encourages you to insure the package for your protection. Merchandise returned for a refund may be subject to a 15% restocking fee at the discretion of RCS Optics™. Returned product is credited the amount of the order less the actual cost of original shipping, this policy applies to all orders where RCS Optics™ extended a free shipping promotion.
DAMAGED IN TRANSIT/ DEFECTIVE UPON RECEIPT POLICY
If the package was damaged in transit, a claim with the shipper using the package tracking number, must be made by the customer, preferably at the time of delivery. Products damaged in transit are not returnable. If a product is defective upon receipt, then the item should be returned to the manufacturer according to their warranty instructions. If you need assistance email us at Customer Service. We will be glad to help you.
RCS Optics™ is not responsible for mis-prints or errors on our site or any printed advertisement. RCS Optics™ reserves the right to modify or discontinue this or any policy without advance notice. Personal and or business checks are welcome however the shipment will be held 10 business days from the date of receipt. RCS Optics™ may advertise and/or offer to sell merchandise without sales tax. These offers are extended to all United States purchases except those where the shipping address is located within the Great State of South Dakota. Since our principle place of business is located within Yankton County, South Dakota, we are required by the South Dakota Department of Revenue & Regulation to apply a sales tax to all purchases where the product is delivered to a South Dakota address. The current state sales tax rate for South Dakota is 4%. In addition, depending upon locality within South Dakota, RCS Optics™ is also required to charge municipal tax (1% - 2%) as well. Finally, freight charges are also taxable within the state of South Dakota.
By accepting these terms and conditions the customer acknowledges that RCS Optics does not collect nor is responsible for state or local sales and use tax in states outside of South Dakota. Customers living outside of South Dakota may be required to pay these taxes to their state.
Note of caution to our customers: Some retailers may offer illegally obtained products, including grey market goods, and offer them for sale at deep discounts. Be assured that RCS Optics™ is an authorized dealer, only sells items obtained directly from the manufacturer or authorized agents, and where dictated by the manufacturer we advertise them at the lowest prices allowed. If you find items for less elsewhere please beware. Manufacturers may not honor a warranty claim on products that were purchased through unauthorized sources.
RCS Optics™ will only ship to addresses within the United States of America and for select products, Canadian addresses. In order to conform to US Export rules and regulations, RCS Optics™ will not engage in any transaction that will require the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products.
RCS Optics™ will fully cooperate with law enforcement and other agencies in all situations where reasonable belief that fraud or any other unlawful action has been committed.
All warranties are through the manufacturer only. No manufacture warranties are implied by RCS Optics™. We only sell products that have an outstanding warranty from reputable companies and we do not sell any used or gray market products. Typical warranties are lifetime and some allow the warranty to transfer with ownership.